Other accreditation - Process and resources

Evidence of other accreditation or certification

This information is provided to assist organisations funded under a service agreement with participating Queensland Government department/s who are required to comply with the Human Services Quality Standards, who also hold existing accreditation or certification under other industry standards or quality systems.

To reduce unnecessary duplication, where an organisation's existing accreditation aligns well with HSQF and is appropriate for the types of services funded by participating departments, organisations can request recognition of their alternative accreditation to demonstrate compliance with HSQF.

Evidence of other accreditation is generally accepted for the service types listed below.

Service TypesApproved alternative accreditation/certification
Seniors legal and support services National Accreditation Scheme for Community Legal Services
Organisations providing peak body services ISO 9001
Disability services providing advocacy National Standards for Disability Services
Organisations that provide training services Australian Quality Training Framework

Application and Assessment Process

Application process

Organisations wishing to demonstrate compliance with HSQF using other accreditation must have approval to do so. Applications for recognition are considered on a case-by-case basis. Interested organisations should complete the Application for recognition of alternative accreditation under the Human Services Quality Framework (PDF, 407 KB) Application for recognition of alternative accreditation under the Human Services Quality Framework (DOCX, 934 KB) form and submit it with relevant accreditation documents to the HSQF team at hsqf@dsdsatsip.qld.gov.au for consideration.

Assessment process

Requests of recognition of alternative accreditation are assessed against a range of factors including:

  • degree of alignment between the alternative standards/accreditation with the HSQF
  • relevance of the accreditation to the type of services the organisation is funded to provide
  • the type and complexity of the services provided
  • vulnerability of people using services
  • level of funding investment
  • any service specific mandatory evidence requirements that may apply to the services provided under the HSQF
  • services funded by non-participating departments that may be in-scope of certification
  • any service specific mandatory evidence requirements that may apply to the services in-scope of the HSQF.

Assessment outcomes

Organisations will be advised in writing of the outcome of their request - there are three possible outcomes:

Assessment outcomeAction
Accepted The organisation will need to maintain their alternative accreditation for the term of any service agreement with a Queensland Government department.
When an alternative accreditation expires, the organisation will need to provide a copy of their new accreditation and related audit/review report to the relevant departmental contract officer.
Organisations will not be required to complete a separate self-assessment or independent third-party audit against the HSQF.
Note: Where an organisation receives new funding for service types different to those currently provided, a reassessment of the approved alternative accreditation is required.
Partial acceptance

The organisation will need to undertake a 'gap' self-assessment against key requirements (such as legislative or contractual safeguards) specified by HSQF. Organisations will be advised a timeframe for lodgement of the gap self-assessment and a continuous improvement plan.

Alternatively, the departmental services may be included in the scope of an organisations alternative accreditation. This requires approval by HSQF including details of how the services are included and, where required, how gaps are addressed.

Not accepted The organisation will need to comply with the required demonstration method - self-assessment or certification. Organisations will be advised a timeframe for completion of these activities.

As a general rule an alternative accreditation will not be accepted for participating departmental services where:

  • the alternative accreditation has been accessed as having limited alignment with the HSQF and/or has no direct application to services in Queensland of a similar type
  • where mandatory service specific requirements apply under the HSQF, for example, where an organisation is funded to provide child protection placement services in-scope of licensing or provides disability services subject to restrictive practices
  • when services funded by another Queensland Government department are required to achieve HSQF certification.

Standards Mapping

To assist in determining the level of alignment of some other industry standards and quality systems to the HSQF, independent mapping reports have been obtained of:

Streamlining opportunities

Organisations with alternative accreditation that is not accepted may find they can align HSQF audit activities with other audit/review activities. For example the HSQF JAS-ANZ auditing scheme makes it simpler for organisations with other JAS-ANZ accreditation to undergo concurrent audits allowing relevant evidence to be considered once rather than on two separate occasions.

Further information about streamlining audits can be found in the HSQF Scheme Rules available on the JAS-ANZ website.