The HSQF team understands that organisations may experience challenges meeting HSQF timeframes as a result of the COVID-19 impacts and supports flexibility where possible.
For organisations under certification - if you have concerns about an upcoming audit or meeting other HSQF certification related timeframes, please contact your certification body to discuss available options which may include remote auditing, rescheduling or extensions of time. Your certification body will action any necessary requests directly to the HSQF team.
For organisations under self-assessment - if you have concerns about meeting the due date for your self-assessment or related timeframes, please contact your departmental contract officer to discuss options for an extension.
Human Services Quality Framework overview.
Find out more about the Human Services Quality Standards and how they apply to in-scope organisations.
Information for organisations undergoing HSQF certification.
Information and resources for self-assessable organisations.
Information and resources for organisations with other accreditation and wanting to know how these could apply to the HSQF.
Progress on the implementation of the HSQF in Queensland.
General resources to support organisations, service users, families and carers to actively participate in the quality system.
Previous versions of the Human Services Quality Framework key documents.
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