Contact Information

The Positive Behaviour Support and Restrictive Practice Unit (the Unit) is responsible for protecting the rights of adults with an intellectual or cognitive disability by regulating the use of restrictive practices by relevant service providers.


The Unit’s hours of operation are Monday to Friday 9am to 4.30pm, excluding public holidays.

Online Data Collection (ODC) Portal

Service providers must use the ODC portal to notify the department of any approval (or consent) to use restrictive practices. For support, please visit the ODC resources page for user guides and fact sheets. For further information, please visit our compliance fact sheet (PDF, 162 KB) compliance fact sheet (DOCX, 292 KB).

General Enquiries

Phone: Free call 1800 902 006 from a landline (call charges from mobile providers may apply) Email:

Contact a Regional Principal Clinician

If you would like to speak with a Principal Clinician in your region, please refer to the below contact details.


Phone: (07) 3097 1286 or (07) 3097 1276 
Mobile: 0460 009 261 or 0421 899 640


Central Queensland

Phone: (07) 5376 9625
Mobile: 0423 847 069


Far North Queensland

Phone: (07) 4796 6933
Mobile: 0417 046 978


North Coast

Phone: (07) 3097 1215
Mobile: 0459 915 113


North Queensland

Phone: (07) 4796 6933
Mobile: 0417 046 978



Phone: (07) 3094 7722
Mobile: 0414 760 220

Gold Coast
Phone: (07) 5675 4475
Mobile: 0416 084 674



Mobile: 0436 689 985

Phone: (07) 4614 9222
Mobile: 0428 116 217


Feedback and complaints

The department is committed to effective complaints management and will deal with all complaints about actions, decisions or staff conduct in a responsive, confidential and fair manner. Information on how to make a complaint is available on the departmental website.

For information on reviewable decisions, please see the ‘Disability Services Decision Making and Review Process (PDF, 193 KB) Disability Services Decision Making and Review Process (DOCX, 271 KB)’ fact sheet.